Reverse LogisticsSupply Chain

 

In this section:

We know that efficiently dealing with a product failure is critical to ensuring high levels of customer satisfaction.

TSB Supply Chain can provide you with a full range of reverse logistics services, including value added services, from across our network of over 130 stocking locations.

This means that we can adapt our network and solution to stay in touch with your installed base and customer demographics.

Home » What we do » Reverse logistics

Reverse LogisticsReverse logistics

We specialise in providing a range of reverse logistics services.

This includes

  • Returns management services directly to repair / recycling centres using our Deliver Plus service or via our in-country returns consolidation centres.
  • Spare parts stocking and distribution through our network of 130 stocking locations throughout Europe, Middle East and Africa, including delivering same day spare parts shipments on 2, 4 and 8 hour SLA
  • An ability to perform a range of value added services, including repair, testing and rework; kitting, recall projects, custom clearance support, ESD receipt, re-labelling, assembly, serial number checking, activity reporting, visual inspection, cleaning, recharge, and NFF/NTF part screening
  • Local and regional vendor management services to ensure compliance with SLAs
  • Returns processing services, including sortation, test and inspection, identification and categorisation, repacking, SKU labelling,  and storage pending return, resale, repair or recycling

Our SSL network

We have access to facilities, suppliers and partners to create a global network of stock locations to support spare parts fulfilment services, including time critical service levels.

From our network of more than 130 strategic stock locations throughout the EMEA region, we offer deliveries with strict timeframes from 60-minutes to 4-hours as well as same-day delivery and next-flight-out (NFO). Through global alliances with spare-parts specialists we are able to offer a worldwide solution.